Here are some great thoughts I have been processing. They come from Achieving Success at Work and Life one Conversation at a Time by Susan Scott.
1. Organizations succeed or fail one conversation at a time.
2. Organizations sub optimize because people don’t say what the are really thinking.
3. Effective leaders are less concerned with how positive or comfortable the conversation is and more concerned with how honest it is.
4. Make each conversation as real as possible.
5. Real conversation can be uncomfortable however the only thing to fear more than a real conversation is a unreal one.
6. Even if it is uncomfortable, most people want to hear the truth.
7. Leaders must set the tone and climate for their teams to identify and discuss the real obstacles in their path.
8. The person who can most accurately describe reality without laying blame will emerge the leader.
9. Deliver the message without the load.